Delivery Information

Delivery of items:

Please see Delivery Page for Estimated delivery time.

Upon payment it is vital that you leave a contact number with us so that either CLS or the delivery company can reach you in the event of a delay or difficulty finding your address. They may also call ahead of delivery to ensure that you are at home (this is not guaranteed). As soon as your item is ready for dispatch you will be contacted via email and delivery details will be provided.

Delivery charges quoted as selected part of the UK apply to England and Wales only and do not include Ireland. Delivery to the Scottish highlands, north Scotland, Isles and Ireland are subject to higher rates please contact us so that we can advise you on costs and time scale of delivery. For international deliveries please email us on sales@chesterfieldleathersofas.com

For our smaller items the deliveries are conducted by Yodel, DPD and XDP Express. These are national couriers and operate between the times of 8am and 6pm Monday to Friday. Saturday deliveries are possible but are subject to additional charges.

For larger or more fragile items are conducted with a two man white glove delivery service which operate from 7am to 8pm, the drivers will take the goods inside for you and into the room of your choice on the ground floor.

Otherwise we may use UK Pallets, if your item is delivered via a pallet this will be to KERBSIDE only, for safety and insurance regulations delivery drivers are not liable to take goods into the residential properties.

Due to this reason our entire pallet deliveries are upgraded to a booking service free of charge which means pallet couriers will contact you prior delivery to confirm delivery dates and timescales.

It is Customers responsibility to make all necessary arrangements to take their goods in their own home and to dispose of the pallet, drivers are not insured to help.

Due to the nature of home deliveries we advise you to be flexible in your schedule to ensure that someone will be available to accept delivery of your order. Due to the size of the goods which we size all our bulky items are placed on a booking system and the delivery companies provide a minimum of a 2 hour delivery window for when your order will be delivered.

We have provided clear measurements for all our items; therefore please ensure that you are able to fit the item through doors and into your home. The buyer will bare all responsibility for the return charges for the goods and are liable for any damages to the product or property caused due to the items not fitting through the doors.

Please advise us of any days where you may not be available at home to take delivery so that we can avoid conducting delivery on these days. As wasted delivery attempts will be charged to the buyer.